Terms of service
Data protection and consumer safety
For your convenience, but also for the successful completion of your online transaction we will request your personal information. In the first stage of your order we need you to provide us with the following: Name, Surname and address. The company guarantees the confidentiality and security of personal data from any unfair treatment, alteration or dissemination of information in accordance with Law 2472/1997 on the protection of personal data. All internet transactions are driven by Law 2251/1994 on consumer protection for distance purchases.
You have the right to return your order in whole or in part within a time-limit of 14 working days from the date you received it, without bearing any obligation to inform us of the reason for a return of your order. In this case you shall solely bear the immediate cost of returning the product. In case the reason for returning a product is due to a company’s error, we undertake to cover the cost of the product return.
In case of a return of a product, and depending on both the method you chose to pay your order and the way such product would be returned, refund of payment shall be concluded within 8 days from the date we shall receive the product. In case you wish to return any purchased products, you need to send the products to be returned to the following address:
Irakleiou Avenue 346B,
PC 14231, N. Ionia, Athens
Τel: +30 2130222973
There are three alternative methods of payment for purchasing products from our online store:
By charging your credit or debit card (MasterCard, Visa, American Express, Diners) Our website, fabric-art.gr, has taken all necessary precautions regarding the security of your transactions through your credit card and all credit and debit card holders are subject to validity control through the Viva Payments service.
Once you complete your order you will be given information about the bank account. Your order will be processed and will be completed for shipment, when the deposit will be shown in our bank account, usually 2-3 working days. If you have not made a deposit within 3 working days your order will be canceled.
Extra fee: 4,9%
Once the product of your choice removed from our warehouse for shipment to you, we will send a related mail to inform you. All deliveries are made through the ACS Courier. All shipping costs be incurred by the company if the purchase is up to 40€. If the purchase is less than 40€ there is a minimum charge of 2€.
Shipping via DHL upon customer consultation.
Rest of word
Standard Shipping via ELTA (Hellenic Post Office) upon customer consultation.
Procedure to follow:
> Make sure you do not exceed the time-limit of 14 days from the day you received the product.
> Complete the return form that you will find in the original packaging, or by clicking here.
> Place the receipt and the return form in your package.
> Return the product, in perfect condition with all the specific labels (tags) and very well packed to prevent damage during transportation.
You have every right to return the entire order or part of it, without necessarily having to explain why, undertaking the transportation costs. If the reason for your return coming from company’s mistake, Fabric Art bound to bear the shipping charges and after arrangement with you we send a courier to the initial delivery address. Following receipt and approval of your return, the company will send you mail within 6-7 days to let you know how we will settle your demand.
For products that you need to replace, you should return the product that you do not want or doesn’t fit and make a new order for the product you want!
The refund depending on how your order has completed, will be implemented during the next 8 days. You have the choice of either a refund in a bank account or credit the value of the returned product in order to make your next purchase
If for external factors Fabric Art is unable to deliver your order on time we will contact you via e-mail to inform us your desire settlement after the delay.
Fabric Art assumes no responsibility for any statement created outside of its own fault. The company has every right to amend these terms but also the duty to update this document with the latest changes.