Return policy

Procedure to follow:

  1. Make sure you do not exceed the time-limit of 14 days from the day you received the product.
  2. Complete the return form that you will find in the original packaging.
  3. Place the receipt and the return form in your package.
  4. Return the product, in perfect condition with all the specific labels (tags) and very well packed to prevent damage during transportation.

Caution: If you do not follow even one of the above instructions the return will not be accepted by us.
Changes are not acceptable on sales period or in products offers.

Procedure to follow:

  1. You have the right to return your order in whole or in part within a time-limit of 14 working days from the date you received it, without bearing any obligation to inform us of the reason for a return of your order. In this case you shall solely bear the immediate cost of returning the product. In case the reason for returning a product is due to a company’s error, we undertake to cover the cost of the product return.
  2. You should return the product in the perfect condition in which you received it, that is to say without breaking the seal of the package and by confirming that the special signs of the product have not been removed. In addition, you shall include the payment receipt. Return shall be accepted solely upon approval on behalf of the company.
  3. In case of a return of a product, and depending on both the method you chose to pay your order and the way such product would be returned, refund of payment shall be concluded within 8 days from the date we shall receive the product.

If the reason for your return coming from company’s mistake, Fabric Art bound to bear the shipping charges and after arrangement with you we send a post to the initial delivery address.

Following receipt and approval of your return, the company will send you mail within 6-7 days to let you know how we will settle your demand.

You have the choice of either a refund in a bank account or credit the value of the returned product in order to make your next purchase (In this case you need to inform us in the “comments” field that there is credit balance from previous purchase).

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